Privacy Policy

Last updated: March 2026

Dr Gerbrand Lindeque ("We") are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

We collect different types of information depending on how you use our website.

Automatically Collected Information

Like most web services, we automatically collect certain technical information when you use our site. This helps us keep the service running smoothly and secure:

• Log data (IP addresses, browser type, pages visited) — for security monitoring and troubleshooting.
• Device information (device type, operating system) — to ensure our website works well on your device.
• Cookies and similar tracking technologies — to maintain your login session and remember preferences.
• Usage patterns and feature utilization — to understand which features are most useful and improve the product.

We don't use this information to build advertising profiles or share it with third-party advertisers. It's purely for operating and improving our website.

Information You Provide

We may collect and process the following data that you provide directly:

• Information submitted through forms on our site, including registration, service requests, or contact forms. All form submissions are stored securely on our servers.
• Correspondence if you contact us directly.
• Survey responses, where applicable, for research purposes.
• Details of transactions you carry out through our site.

Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyse service usage
• Improve user experience

You can control cookies through your browser settings or through the cookie consent tool on our site. Please note that blocking essential cookies may affect your ability to use certain parts of the site.

Where We Store Your Personal Data

All information you provide to us is stored on secure servers. Any payment transactions are encrypted using SSL technology. Where you have been given a password to access certain parts of our site, you are responsible for keeping it confidential.

While we take all reasonable steps to protect your data, the transmission of information over the internet is not completely secure. Any transmission is at your own risk.

Data Retention

We retain different types of data for different periods:

• Cookies are stored for up to 180 days, after which they expire automatically.
• Form submissions are stored securely and encrypted on our servers for as long as necessary for the purpose for which they were collected.

If you would like to request deletion of your data, please see the section below.

Data Deletion Requests

You have the right to request that we delete personal data we hold about you. To make a deletion request, please contact our Data Protection Officer at info@drgplasticsurgeon.com. We will respond to your request within a reasonable timeframe and confirm once your data has been removed.

Security Measures

We take the security of your personal data seriously. In addition to SSL encryption for data in transit, we employ the following measures to protect your information:

• Access controls — access to personal data is restricted to authorised personnel only.
• Encrypted storage — data stored on our servers is encrypted at rest.
• Regular security audits — we periodically review and test our systems to identify and address potential vulnerabilities.

Despite these measures, no method of transmission or storage is 100% secure. We encourage you to contact us immediately at info@drgplasticsurgeon.com if you suspect any unauthorised use of your data.

Third-Party Services

Our website may integrate with third-party services such as analytics tools, payment processors, or scheduling and booking platforms. These services operate under their own privacy policies and may collect data independently. We encourage you to review the privacy policies of any third-party services you interact with through our site.

Our site may also contain links to third-party websites. We accept no responsibility for their privacy practices. Please review their policies before submitting any personal data.

Data Breach Notification

In the event of a data breach that affects your personal information, we will notify affected users via email as soon as reasonably practicable. Notifications will include details of what data was affected and what steps we are taking to address the situation.

How We Use Your Information

We use the information we hold about you to:

• Ensure content is presented effectively for you and your device.
• Provide information, products, or services you have requested.
• Carry out our obligations arising from any contracts between you and us.
• Allow you to participate in interactive features of our service.
• Notify you about changes to our service.

If you are an existing customer, we will only contact you by electronic means with information about services similar to those you have previously used. If you are a new customer, we will only contact you electronically if you have consented to this.

Disclosure of Your Information

We will not share or sell your data to any third party.

Your text messaging opt-in data is not shared with any third parties.

We may disclose your personal data where required by law, or to protect the rights, property, or safety of our clients or others.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise this right at any time by contacting us at info@drgplasticsurgeon.com. You also have the right to access information we hold about you by contacting us at the same address.

Do Not Track (DNT)

Some browsers offer a "Do Not Track" setting that sends a signal to websites requesting that your browsing activity not be tracked. Our website does not currently respond to DNT signals, as there is no industry-wide standard for how they should be interpreted. We treat all users' data in accordance with this Privacy Policy regardless of DNT settings.

Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately at info@drgplasticsurgeon.com.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service. The "Last updated" date at the top of this page indicates when changes were last made.

Contact

Questions, comments, and requests regarding this privacy policy should be addressed to:

Dr Gerbrand Lindeque
Suite A117, Cape Town Mediclinic 21 Hof St, Oranjezicht Cape Town, 8001
Phone: 021 424 0295
Email: info@drgplasticsurgeon.com
Website: drgplasticsurgeon.com